- Renovations
- Wellington
- KITCHEN STUDIO
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Reviews
The quality of the kitchen was superb however
the service is definitely questionable. For a
$26,000 investment it is always comforting to
know that your contracts and paperwork with a
company are in safe hands however after
completing our kitchen in April 2012, we
received an email from the franchisee 10
months later, stating we had an outstanding
payment which he wanted to resolve by the end
of the week (he emailed on thursday) or he
would pass on the matter to debt collectors.
We asked what this matter was for, as we had
been in touch with Kitchen Studio after the
completion of the job regarding kitchen
accessories and this did not come up in our
conversation even though we dealt with the
same people.
We were advised that the outstanding fee was
for the removal of our old kitchen, which in
turn made us point out that the removal
process took less than 3 hours (which was
included in the contract) as we were on
premises overseeing the work of other
tradesmen in our home.
We had been prompt with our response and sent
an email response back within the hour asking
why this supposed out standing payment had
gone unnoticed for this long (especially
seeing that all his incoming and outgoing
payment paperwork should have been in order
for last financial year), as well as pointing
out that there was no invoice attached to his
email - yet he was demanding payment and
subtly threatening to take us to the debt
collectors. I also pointed out that our
payments for our kitchen had been made in 2
prompt payments as per contract and when we
received our final receipt and inspection
there was no mention of additional costs.
We did not hear back from him till a week
later after our response.
I asked that we keep a paper trail and asked
that he respond in email which has yet to be
responded to.
It has completely ruined our faith and trust
in this business and we will be looking to
another company for our next renovation
project.
Frequently asked questions
The contact telephone number is 04 801 9219. See also other numbers registered by the company in the "Phone Number" area.
The company is registered on this website at the address VIVIAN STREET, 42.
Find the route from your current location by selecting the "Directions" option on this page and see how to get to the KITCHEN STUDIO company.
More about KITCHEN STUDIO in Wellington
Categories
- Building
- Maintenance
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- Kitchen Fittings &Amp; Design
- Renovations
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- Renovations And New Homes
- Kitchen Company Renovation
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